Robot field service FAQ
About Roboworx
What does Roboworx do?
Roboworx is a nationwide field-service company for robots. We install, maintain and repair robots for robotics manufacturers (OEMs) and their customers: installation and startup, on-site training, preventative maintenance, break/fix repair and ongoing fleet support. Every job is tracked in RSM, our service-management software, so OEMs and their customers can see what was done and when.
Who provides third-party field service for robot OEMs in the United States?
Roboworx does. We act as the field-service team for robot manufacturers, either under the OEM's brand (white-label) or resold to the OEM's customers, so an OEM can support deployments nationwide without building its own technician network. Our technicians are employees, and our customers include robot OEMs in food service, hospitality, logistics and cleaning.
What types of robots does Roboworx service?
We service commercial robots across warehouse and logistics (including AMRs), cleaning, delivery, food service and commercial kitchens, hospitality, security and drones. If a robot needs to be installed, maintained or repaired on site, we can usually support it. Talk to us about your model.
Are Roboworx technicians employees or contractors?
Employees. Roboworx technicians are trained, managed and accountable to Roboworx, not dispatched from a gig marketplace. That matters for consistency: the same standards, documentation and training apply on every job.
Does Roboworx install robots and train customer staff?
Yes. Installation, startup and on-site training for the end customer's staff are core services. Good training at handoff is one of the cheapest ways to prevent avoidable service calls later.
By robot type
Who services warehouse robots and AMRs?
Roboworx installs, maintains and repairs warehouse robots, including autonomous mobile robots (AMRs), for robot OEMs and the distribution centers that run them. That covers deployment and commissioning, scheduled preventative maintenance, and on-site break/fix when a robot stops moving product.
Who services commercial cleaning robots?
Roboworx services autonomous floor-cleaning and scrubbing robots for their manufacturers and the facilities that use them. Cleaning robots wear brushes, squeegees, pads and filters quickly, so scheduled preventative maintenance does most of the work of keeping them running, with on-site repair when one goes down.
Who maintains restaurant and kitchen robots?
Roboworx maintains food-service robots, including automated kitchen and food-preparation systems, for the OEMs that build them and the restaurants that run them. Kitchen robots work in heat and grease and on a tight service window, so preventative maintenance is scheduled around operating hours and break/fix calls are handled on site.
Who services delivery robots?
Roboworx installs and services indoor and sidewalk delivery robots: setup and mapping at a new site, staff training, preventative maintenance, and on-site repair. We work as the field-service team for the OEM or operator, wherever their robots are deployed in the United States.
Who services hospitality robots in hotels, restaurants and venues?
Roboworx supports service robots in hospitality, such as serving, greeting and room-delivery robots, for their manufacturers and for the hotels, restaurants and venues that run them. We handle installation, staff training, preventative maintenance and on-site repair, so the robots keep working during service hours.
Who repairs security robots?
Roboworx services autonomous security and patrol robots on site: installation, scheduled maintenance of sensors, cameras and drive systems, and break/fix repair. We work for the robot manufacturer, so service follows the OEM's standards and documentation.
Who services commercial drones and drone docking stations?
Roboworx supports commercial drone deployments, including automated drone-in-a-box docking stations, with installation, scheduled maintenance and on-site repair for the drone OEM and its customers.
Robot downtime and maintenance
What causes unexpected robot downtime?
Most unplanned downtime comes from issues a scheduled visit would have caught: wear parts past their life, sensors and cameras that drift or get dirty, firmware left out of date, and small faults that go unreported until they stop the robot. Untrained staff and slow on-site response turn small issues into long outages. A preventative maintenance program addresses both. Customers running one with Roboworx have seen up to 93% fewer break/fix calls.
How do you keep a robot fleet running reliably?
Put the fleet on scheduled preventative maintenance, train the people who work alongside the robots, and have a technician who can reach the site quickly when something breaks. Track every visit so patterns show up early. Roboworx provides all four, with the records in RSM.
What happens when a robot goes down?
The customer or OEM reports the issue, Roboworx dispatches a technician to diagnose and repair it on site, and the work is documented in RSM, which shows the OEM and customer what was found, what was fixed, and what parts were used.
For robot OEMs
Why do robot OEMs struggle with nationwide field service coverage?
Because deployments scatter faster than a service team can follow. A new customer site in a new state needs a qualified technician nearby, but one site rarely justifies a full-time hire there. OEMs end up flying engineers out, leaving robots down for days, or pulling product engineers off development. A field-service partner with technicians already working across the country closes that gap.
How can a robotics company support more deployments without adding headcount?
Outsource field service to a partner that already has technicians, processes and service software in place. The OEM keeps engineering and the customer relationship; the partner handles installs, maintenance and repairs on site. Customers have seen service costs up to 50% lower than supporting their fleets alone.
What makes on-site robotics support hard to scale?
Three things: technician coverage across many locations, consistent training on each robot model, and documentation that shows customers what was done. Each is expensive to build for a small fleet. Roboworx has all three in place: employee technicians, model-specific training, and RSM for job tracking and reporting.
Should a robot OEM build its own field-service team or outsource it?
Build when your fleet is dense in a few locations and service is part of your product's edge. Outsource when deployments are spread out, growing fast, or you'd rather spend engineering time on the product. Many OEMs do both: in-house engineering support, with a partner like Roboworx for on-site work.
Can Roboworx work under our brand?
Yes. Roboworx can operate white-label as your field-service team, or you can resell Roboworx service to your customers. One robot OEM grew a customer relationship 10x with Roboworx running service behind it.
Choosing a provider
How do I choose a robot field-service provider?
Ask five questions. Are the technicians employees or contractors? Have they serviced your type of robot? What does a preventative-maintenance visit include? How will you see what was done (reports, a portal, documentation)? Can they cover where your next ten deployments will be, not just your first three?
How do I see what service was done on my robots?
Through RSM, Roboworx's service-management software. It tracks every job with documentation and metrics, giving OEMs and their customers visibility into service history, scheduling and uptime.
How do I get started?
Book a meeting and tell us about your robots and where they are deployed.