WHAT’S YOUR SERVICE STRATEGY?

Robot Support Is Mission-Critical. But Is It Your Core Mission?

Building an internal service organization to ensure customer success can be a big distraction. A smarter strategy? Let Roboworx handle customer support, while you focus on your next robot breakthrough.

TALK STRATEGY TAKE SERVICE SELF-TEST

shareholder return for firms emphasizing service.

Aftermarket service drives higher profits and market-share growth for robot providers.

64%

of customers plan to rely on robot providers for support.

End users don’t know how to keep their robots running properly. How will you keep them happy?

The cost to scale service internally could be triple that of deployments

Management, training, benefits, scheduling ... Building your own support team quickly adds cost and complexity.

Will You Get Blamed or Earn Praise for Robot Performance?

Customers judge you based on how well your robots work in the real world. Renewals, up-sells and customer expansion are on the line. Here’s how your service strategy can make all the difference.

Small hardware issues can create big headaches.

Experienced techs can recognize and resolve LiDAR interference, servo bearing failure and other problems before they grind your robot fleet to a halt.

Customers often ignore or avoid robot problems.

Most only see a robot as a black box. If it’s not working as intended, they may simply stick it in a corner. It takes an expert to sort out the issue and put a robot back to work.

The robot itself may not be the real problem.

Environmental changes in customer facilities can disrupt localization. But they’ll blame the robot anyway—unless a robot technician solves the real issue.

User education is essential.

From initial deployment to training new staff and introducing new features, there’s always a lot to learn to avoid user error and make the most of your robots.

Robots need ongoing configuration.

From startup parameters to firmware updates, configuration and setup for each customer’s unique use case are crucial to satisfaction.

SELF-TEST

Can You Provide the Support Your Customers Want?

Use this self-assessment to see if you have the expertise and flexibility to deliver enterprise-level support at scale.

TAKE SELF-TEST

preventative maintenance matters

Beware the Breakdowns of a Break/Fix Model

A broken robot is a broken promise. Even a small issue can slow your team, erode customer trust and hold back growth. Proactive, preventative maintenance by Roboworx makes customers more likely to come back for more.

EXPLORE SOLUTIONS

Robot arm placing things on conveyor belt

build vs. buy

Weighing the Dilemma of Robotics Growth

Keeping service in house as you grow keeps you in control of the brand experience. But it also presents many new challenges. Can you scale in step with your growth? Can you manage the added costs? Can you respond quickly enough? Roboworx service can help you delight customers without added headcount.

WHY ROBOWORX

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You’ve built a smart robot solution. Discover how the nationwide, expert service infrastructure of Roboworx can help you win this moment and grow your robotic fleet.